IT - Vice Head of Digital Banking

RESPONSIBILITY

Build and develop products and services on the digital banking system

  • Develop business strategies and plans to develop market share for products and services of ACB digital banking.
  • Design products and services suitable to consumer’s needs.
  • Coordinate with other divisions, departments ... to set up effective process to provide products and services supply and control risks.
  • Advise the Board of Management to select partners to provide application and technology solutions related to digital banking
  • Develop risk management policy, risk prevention for transactions on digital banking system.
  • Responsible for receiving and handling tasks related to products and services on digital banking system
  • Coordinate with HR Division in developing, training and evaluating staff to serve consumers.

Sales organization

  • Build and develop sales process
  • Build sales policy
  • Build customer service policy
  • Find and expand affiliated partners outside ACB and cooperate with units outside ACB to increase revenue and profit for digital banking
  • Assign, deploy and evaluate annual working programs for all employees of digital banking.

Operate and control transactions on digital banking system

  • Back up data, store documents in accordance with the law
  • Process transaction data arising on digital banking system
  • Keep accounting the transactions arising on the digital banking system as prescribed
  • Handle orders to return, check and answer inquiries from related individuals and units
  • Monitor system data, evaluate quality and report digital banking’s performance to competent authorities as requested
  • Operate risk management system for transactions on digital banking system
  • Manage the allocation and activation of authentication devices
  • Register parameters on digital banking system
  • Check revenues / charges / commissions of associated and collecting services.
  • Coordinate and support 24/7 customer service center, answer and guide the use of products and services on digital banking system.

REQUIREMENT

  • Degree in Information Technology, Banking and Finance, Economics, and Trade.
  • More than 5 years of experience in delivery of digital solutions and product management, preferably for consumer banking.
  • Up-to-date knowledge of the latest trends and best practices in technology, digital banking, and customer experience
  • Strong organizational and management skills
  • Strong skills in developing and implementing strategies, medium and short-term plans for digital transformation activities.

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