Key Responsibilities

1. Vendor Relationship Management

• Build and maintain strong relationships with strategic IT vendors and service providers.
• Act as the primary point of contact for vendor communications and escalations.
• Facilitate regular business reviews with vendors to evaluate performance and service delivery.
• Foster collaborative partnerships to support business and technology initiatives.

2. Vendor Selection and Onboarding

• Support the evaluation, selection, and onboarding of IT vendors and suppliers.
• Conduct due diligence and vendor assessments, including technical, financial, and security evaluations.
• Coordinate vendor setup processes and ensure compliance with internal policies.

3. Contract and SLA Management

• Review, negotiate, and manage IT vendor contracts, statements of work (SOWs), and service agreements.
• Monitor contract compliance, renewal timelines, and pricing structures.
• Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are clearly defined and achieved.
• Coordinate with Legal and Procurement teams on contract-related matters.

4. Vendor Performance Management

• Develop and maintain vendor scorecards and performance dashboards.
• Monitor service quality, issue resolution, availability, and customer satisfaction metrics.
• Identify performance gaps and implement corrective action plans with vendors.
• Track vendor compliance with contractual obligations and service commitments.

5. Risk and Compliance Management

• Assess vendor-related operational, cybersecurity, regulatory, and financial risks.
• Support third-party risk management and vendor audit activities.
• Ensure vendors comply with security standards, data privacy regulations, and company policies.
• Maintain vendor risk and compliance documentation.

6. Stakeholder Collaboration

• Partner with IT Infrastructure, Cybersecurity, Applications, Procurement, Finance, and Business teams.
• Gather business requirements and ensure vendor services meet operational needs.
• Provide recommendations on vendor strategy and sourcing decisions.
• Support IT projects involving external vendors and managed service providers.

Required Qualifications

• Bachelor‘s degree in Information Technology, Computer Science, Business Administration, Supply Chain, or a related field.
• At least 3 years of experience in IT Vendor Management, Procurement, Technology Sourcing, IT Operations, or Supplier Management.
• Experience managing IT service providers, software vendors, cloud providers, and outsourcing partners.
• Understanding of IT infrastructure, cloud technologies, software licensing, and managed services.
• Experience with contract negotiation and SLA management.
• Strong analytical and reporting skills.
• Advanced proficiency in Microsoft Excel, PowerPoint, and vendor management tools.