Job Description: Executive Personal Assistant & Professional Translator 

Role: Executive Personal Assistant & Professional Translator 

Reports to: Head of CX and Product Design 

Location: Ho Chi Minh City 

Type: Full-Time 

Executive Summary 

We are seeking a highly organized, proactive, and linguistically gifted Executive Personal Assistant to support the Head of CX and Product Design. This is a dual-impact role requiring the seamless coordination of executive operations and high-level professional translation. The ideal candidate will act as a strategic partner, ensuring that both the manager’s schedule and their cross-cultural communications are handled with precision, cultural nuance, and professional flair. 

Key Responsibilities 

Professional Translation & Localization

 * Document Translation: Provide accurate and context-aware translation of strategic documents, research reports, and design presentations. 

 * Live Interpretation: Facilitate real-time interpretation during high-stakes meetings, workshops, and international stakeholder engagements. 

 * Cultural Liaison: Advise on cultural nuances and linguistic etiquette to ensure that CX initiatives and product designs resonate authentically across diverse markets. 

 * Quality Assurance: Proofread and edit translated materials to ensure they align with the organization’s voice and the specific terminology of the design and banking/finance sectors. 

Strategic Administrative Support

 * Calendar Management: Proactively manage a complex, high-volume calendar, prioritizing requests and resolving scheduling conflicts with minimal oversight. 

 * Travel & Logistics: Coordinate intricate international and domestic travel itineraries, including visa processing and local logistics. 

 * Correspondence: Manage incoming communications, drafting professional responses and filtering inquiries to ensure the Head of CX focuses on high-impact initiatives. 

 * Meeting Orchestration: Prepare agendas, capture high-level minutes, and track follow-up actions for departmental and leadership meetings. 

Project and Team Coordination

 * Assist in tracking the progress of key CX and Product Design workstreams and team needs. 

 * Prepare visually compelling presentations and reports (familiarity with design tools or high-level slide deck creation is a plus). 

Qualifications & Skills 

 * Linguistic Mastery: Native or near-native fluency in Vietnamese and English. A formal certification in translation or interpretation is highly preferred. 

 * Experience: Minimum 5+ years of experience as an Executive Assistant to C-suite or Senior Leadership, preferably within a global or design-led organization. 

 * Communication: Exceptional written and verbal communication skills with the ability to "code-switch" between formal business settings and creative design environments. 

 * Tech Savviness: Proficiency in Microsoft Office 365, Slack, and project management tools (e.g., Jira, Confluence etc). Familiarity with CAT (Computer-Assisted Translation) tools is a bonus. 

Nice to Have 

 * Industry Knowledge: A foundational understanding of Customer Experience (CX) principles, Product Design workflows, or the financial services industry. 

Personal Attributes 

 * Discretion: Absolute confidentiality regarding sensitive organizational and personal information. 

 * Adaptability: The ability to remain calm and effective in a fast-paced, evolving environment. 

 * Anticipatory Logic: A "two steps ahead" mindset-solving problems before they reach the manager‘s desk. 

 * Wit & Poise: A professional demeanour paired with the interpersonal skills to build relationships across all levels of the organisation. 

Supplement: Vietnamese-English Specialisation 

We should add the following language-specific requirements to the interview assessments also integrate them into the job description. 

Specific Language Requirements 

 * Bilingual Mastery: Near-native or native proficiency in both Vietnamese and English, with a sophisticated command of both formal (business/legal) and creative (design/tech) registers in both languages. 

 * Contextual Translation: Ability to translate complex Customer Experience (CX) concepts and Product Design terminology (e.g., user journey mapping, empathy maps, heuristic evaluation) into natural, professional Vietnamese. 

 * High-Stakes Interpretation: Proven experience in consecutive or simultaneous interpretation for executive-level meetings, particularly involving international stakeholders or regional banking partners. 

 * Localisation Expertise: Deep understanding of Vietnamese cultural nuances and consumer behaviour to help "localize" global design strategies for the local market.